What Makes Us Different
1 We're one of Tennessee's top trucking insurance providers and we owe all this to our clients - the owner-operators and trucking fleets that put in such hard work and long hours. We wouldn't exist without these exemplary companies, and so we make it our priority to deliver with the best service possible.
2 We return calls and emails on the same day that we receive them. We understand that any delay in the trucking industry can result to disruptions in logistics and major headaches for both the truckers and their customers. Thus, we handle claims quickly so that our customers can then manage their business efficiently. No wasted time, No BS.
We're a small company and had issues with the responsiveness of our last agent. They didn't seem to take our business seriously because claims would take a week or more to process. This is where Colonial Insurance has made the difference for us. No long hold times and my e-mails are responded to within one day. I'd recommend these guys for handling the needs of any size trucking company. M. Coughlin | Murfreesboro, TN
3 We provide our customers with 24/7 online access to their certificates and policy information, including all the tools needed to manage their trucking insurance policies. And for further questions and clarifications, we're always just a phone call away.
4 We provide assistance on how to improve DOT Safety Scores. Given that DOT safety scores directly influence the cost of each trucking policy, we give our customers a free consultation to address issues that could negatively impact their final score - this can include accident prevention, vehicle condition, log books, and driver files, among others.
5 We believe in building long term business relationships. Because of this, we make all efforts to become a reliable partner, responding to any and all customer inquiries ASAP.
6 We make trucking insurance simple. We have firm prices and clear terms, and we're always available to answer insurance questions. If we have made an error, rest assured that we will resolve it quickly. We only ask that our customers be straightforward with us about business operations, so that we in turn can provide the most suitable programs and policies.
7 Our dedicated team is what sets us apart. People don't do business with companies - they do business with people. We are not a faceless corporation. We are real people that live and work in Tennessee, and where our goal is to ensure that our customers' trucking insurance needs are well covered.